Thank you. The log looks completely fine. The inconsistencies between runs and the garbled log file makes me wonder if it's a driver issue, a hardware issue, or an anti-virus issue. I'm sure you already have, but make sure your graphics drivers are updated and your PC is not overheating. It looks like the Aurora R7 is susceptible to some hardware issues. Did you try with anti-virus disabled?
When you have a moment, please send us an email at games@jundroo.com, there's something I would like to send you.
Could we get an output_log.txt file from a run where the game did not crash? I'm sorry for all the trouble but thank you so much for sticking with me and troubleshooting.
@Looney Then that's certainly the core issue here. I'm assuming verifying integrity didn't help anything? Maybe try restarting your device and uninstall and reinstall. Also does your Windows 10 have the latest updates? Do you have any issues with other Unity games?
@Looney Yes, it looks very glitchy. What language is your device using? I thought maybe it was a language encoding glitch with Pastebin. I also noticed it mentioned Unity 5.3.6 and the newest version of SimplePlanes uses Unity 2018.3. I thought maybe Steam's CDN didn't deliver the correct version of some of the files (their CDN has been having some issues today), so that's why I recommended verifying integrity.
I've never seen an issue like this before, but I will ask the team if they've seen it. One thing you can try is verifying the integrity of the game files:
Open Steam client
Right-click SimplePlanes and select Properties
Go to the Local Files tab
Click VERIFY INTEGRITY OF GAME FILES
You might also try disabling Steam Cloud Sync in the UPDATES tab while you're in that properties window. After that, try renaming your SimplePlanes data folder to SimplePlanes.Backup. Let me know if that makes any difference. Sorry I can't be more helpful, but I've never worked through this particular issue before.
Your SimplePlanes data folder is here:
%userprofile%\AppData\LocalLow\Jundroo
Just rename it to SimplePlanes.Backup and that will force SimplePlanes to recreate it on the next run.
While you are running, you can try deleting (or renaming) your __editor__.xml file and that should hopefully get you past this issue. You can find it here:
We adjust the buttons in the designer to hide some when they can't fit. It might be hidden under the rotate button now. You can also try reducing your UI size in the main menu to get it back.
@Rub3n213 I just investigated that issue this morning and was not able to reproduce so I believe it has been fixed. Let us know if you are still seeing it.
Our service provider was having issues. You can check their status here and read about the outages.
Regarding the data loss, they said this:
Last night it appears the VHD attached to your server became corrupt and the server could not boot properly. We attempted some disk repairs and also disk checks but were unable to get it to a usable state. We were forced to restore from a backup on 03/07 12:15am MST.
...this disk failure was not related to the cloud site problems we had yesterday, it was an unfortunate coincidence. Thank you for your understanding and I apologize for the delay.
I'm really sorry about the interruption yesterday. Our service provider was (obviously) having some issues. I was going to wait to hear back from them before responding, but they haven't responded to my support ticket yet. It does appear that we have lost data from yesterday. It is highly doubtful that it will be recoverable, but I will let you know if they are able to recover any of it.
I'm really sorry about the interruption yesterday. Our service provider was (obviously) having some issues. I was going to wait to hear back from them before responding, but they haven't responded to my support ticket yet. It does appear that we have lost data from yesterday. It is highly doubtful that it will be recoverable, but I will let you know if they are able to recover any of it.
I'm really sorry about the interruption yesterday. Our service provider was (obviously) having some issues. I was going to wait to hear back from them before responding, but they haven't responded to my support ticket yet. It does appear that we have lost data from yesterday. It is highly doubtful that it will be recoverable, but I will let you know if they are able to recover any of it.
I'm really sorry about the interruption yesterday. Our service provider was (obviously) having some issues. I was going to wait to hear back from them before responding, but they haven't responded to my support ticket yet. It does appear that we have lost data from yesterday. It is highly doubtful that it will be recoverable, but I will let you know if they are able to recover any of it.
I see now that you are on Android. Unfortunately it won't be possible to get a log file from your device. Does the game work if you uninstall and reinstall? Note that you will lose planes on your device if you uninstall, so be sure to back up your planes to a PC before doing so.
@DrunkenRaider @ShockRF
After you experience the issue again, please upload your log file to Pastebin.com and give us the link. You can find your log file here:
I was unable to get this to work in SP 1.7, but I was happy to see that it loads fine in the SP 1.8 alpha build that I'm testing today. This thing is amazing! Nice work!
@ACEPILOT109 what kind of iPad? Have you tried restarting the device?
@MageBear @StuffBuilder what version of macOS are you using?
Thank you. The log looks completely fine. The inconsistencies between runs and the garbled log file makes me wonder if it's a driver issue, a hardware issue, or an anti-virus issue. I'm sure you already have, but make sure your graphics drivers are updated and your PC is not overheating. It looks like the Aurora R7 is susceptible to some hardware issues. Did you try with anti-virus disabled?
When you have a moment, please send us an email at games@jundroo.com, there's something I would like to send you.
+1Are you using anti-virus software? Maybe try adding an exception for SimplePlanes.exe.
Could we get an output_log.txt file from a run where the game did not crash? I'm sorry for all the trouble but thank you so much for sticking with me and troubleshooting.
@Looney Then that's certainly the core issue here. I'm assuming verifying integrity didn't help anything? Maybe try restarting your device and uninstall and reinstall. Also does your Windows 10 have the latest updates? Do you have any issues with other Unity games?
@Looney Yes, it looks very glitchy. What language is your device using? I thought maybe it was a language encoding glitch with Pastebin. I also noticed it mentioned Unity 5.3.6 and the newest version of SimplePlanes uses Unity 2018.3. I thought maybe Steam's CDN didn't deliver the correct version of some of the files (their CDN has been having some issues today), so that's why I recommended verifying integrity.
Also, I'm a bit confused. This looks like an immediate crash, but you were in the designer in the video. How often does it crash on startup?
Sorry about that. It's an annoying glitch that I believe only happens on the register/login pages.
+8I've never seen an issue like this before, but I will ask the team if they've seen it. One thing you can try is verifying the integrity of the game files:
You might also try disabling Steam Cloud Sync in the UPDATES tab while you're in that properties window. After that, try renaming your SimplePlanes data folder to SimplePlanes.Backup. Let me know if that makes any difference. Sorry I can't be more helpful, but I've never worked through this particular issue before.
Your SimplePlanes data folder is here:
%userprofile%\AppData\LocalLow\JundrooJust rename it to
SimplePlanes.Backupand that will force SimplePlanes to recreate it on the next run.@Looney games@jundroo.com or you can upload it to Pastebin.com and put the link in a comment.
While you are running, you can try deleting (or renaming) your
__editor__.xmlfile and that should hopefully get you past this issue. You can find it here:%userprofile%\AppData\LocalLow\Jundroo\SimplePlanes\AircraftDesignsYes, that would be great. Also if we can get your log file that might be helpful. You can find it here:
%userprofile%\appdata\locallow\Jundroo\SimplePlanes\output_log.txtI'm sorry to hear you are having trouble with our game. What device are you playing on and what app store did you purchase SimplePlanes from?
We adjust the buttons in the designer to hide some when they can't fit. It might be hidden under the rotate button now. You can also try reducing your UI size in the main menu to get it back.
+4Are you using mods?
@Nerfenthusiast thanks for still playing our 4 year old game!
@Brields95 the terrible changes I made to the chase camera should be reverted so it will now work the same as it did in 1.7.
@Rub3n213 I just investigated that issue this morning and was not able to reproduce so I believe it has been fixed. Let us know if you are still seeing it.
+2Can you try the beta version and let us know if you are still having issues with crashing? You can opt-in to the beta here.
+1@GeneralOliverVonBismarck unfortunately they were not able to recover any data. Here is my comment with their response.
@RedstoneAeroAviation It's a huge undertaking to switch providers, but we are researching other possibilities.
+2Our service provider was having issues. You can check their status here and read about the outages.
Regarding the data loss, they said this:
+2I'm really sorry about the interruption yesterday. Our service provider was (obviously) having some issues. I was going to wait to hear back from them before responding, but they haven't responded to my support ticket yet. It does appear that we have lost data from yesterday. It is highly doubtful that it will be recoverable, but I will let you know if they are able to recover any of it.
I'm really sorry about the interruption yesterday. Our service provider was (obviously) having some issues. I was going to wait to hear back from them before responding, but they haven't responded to my support ticket yet. It does appear that we have lost data from yesterday. It is highly doubtful that it will be recoverable, but I will let you know if they are able to recover any of it.
+2I'm really sorry about the interruption yesterday. Our service provider was (obviously) having some issues. I was going to wait to hear back from them before responding, but they haven't responded to my support ticket yet. It does appear that we have lost data from yesterday. It is highly doubtful that it will be recoverable, but I will let you know if they are able to recover any of it.
+1I'm really sorry about the interruption yesterday. Our service provider was (obviously) having some issues. I was going to wait to hear back from them before responding, but they haven't responded to my support ticket yet. It does appear that we have lost data from yesterday. It is highly doubtful that it will be recoverable, but I will let you know if they are able to recover any of it.
+16@kerothehero Okay, I believe that will be fixed in the next update. Let us know if you are seeing it again after the next update is available.
+1@kerothehero What is the new bug?
@ShockRF What device are you playing on? I assumed you were on Windows since your last build was on Windows. How about this path?
+1%APPDATA%\..\LocalLow\Jundroo\SimplePlanes\output_log.txtI see now that you are on Android. Unfortunately it won't be possible to get a log file from your device. Does the game work if you uninstall and reinstall? Note that you will lose planes on your device if you uninstall, so be sure to back up your planes to a PC before doing so.
@KaigunChujo Is your Android OS out of date? What version are you using?
@DrunkenRaider @ShockRF
After you experience the issue again, please upload your log file to Pastebin.com and give us the link. You can find your log file here:
%userprofile%\appdata\locallow\Jundroo\SimplePlanes\output_log.txt@freedompilot98 Can you provide more info with the mouse as joystick not working?
Would it be possible to get your log file?
Are you getting any errors in your dev console? Would it be possible to get your log file?
@KaigunChujo Do you have mods? If you disable all mods are you still seeing the texture issues?
@ShockRF Can we get your log file?
@nef860 can you provide more info about the font issue with the part transform tool?
@Tommy5939 Do you have any additional information regarding the crashing?
@ND40X Make sure the magnets are activated. By default they activate with AG1.
Definitely not normal. Are you using any mods? What device and OS are you using?
+2@Chancey21 someday, yes.
I agree
+4@Weaverfish After this update, we are switching our focus back to SR2.
+7@WNP78 They will be available tomorrow.
+7I've enjoyed many of your builds, @flyingsteve88!
We have added a ton of new stuff in 1.8. We should have a beta ready soon.
+2Nice work! As an extra bonus, this appears to work well with SP 1.8.
+10I was unable to get this to work in SP 1.7, but I was happy to see that it loads fine in the SP 1.8 alpha build that I'm testing today. This thing is amazing! Nice work!
+4This should be fixed in the next version.
+1