Hello,
Imy mother purchased SimplePlanes on iOS in 2024/early 2025. Recently, I uninstalled the game and when I attempted to redownload it, the App Store is asking me to pay again. I am using the same Apple ID that I originally used for the purchase. My purchase does not appear in my purchase history, and I am unable to restore it through the app.
I can provide proof of purchase if needed (does not have receipt email confirmation). Please assist in restoring access to my original purchase, as I should not have to pay again.
Thank you for your help,
-massik
@AndrewGarrison okay I will try
@BroKenLamP2025 I know that
Since this is on iOS, our options are unfortunately limited because we don’t have access to Apple’s purchase systems. Even though you’re sure it’s the same Apple ID, I’d still recommend searching your email for the original App Store receipt just to confirm which account was used. Sometimes purchases end up tied to a secondary or family account without realizing it.
If the purchase doesn’t appear in your history and you can’t locate the receipt, the next step is to contact Apple Support since they’re the only ones who can restore access to iOS purchases.
@MASSIKTHEPLANEMAKER iOS is made by Apple.
@TheLoadingGorilla I don’t think the owner will respond bro
@BroKenLamP2025 I am on ios
Hm this seems like something the devs should see @AndrewGarrison
That's probably an apple thing